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Portal:Cloud VPS/Admin/Runbooks/SystemdUnitDownForLong

From Wikitech
The procedures in this runbook require admin permissions to complete.

Error / Incident

A systemd unit has been down on a host for a long time.

Debugging

This is quite a generic alert, so there's many options, but some things to try:

  • Try to ssh to the host and check the status of the unit:
systemctl status <unit_name>
  • Check the logs for that unit:
journalctl -u <unit_name> -n 1000

From there you might have to go to the specific service details on how to debug them.

  • Ask on irc if someone is taking any action and forgot about it
  • Check SAL (or sal.toolforge.org) for host being rebooted/taken down
  • Check Netbox to make sure the host is not being decommed or network changes were not applied
  • Check puppet for recent changes that might have affected the node

Common issues

Add notes here when you find this issue.

Support contacts

Communication and support

Support and administration of the WMCS resources is provided by the Wikimedia Foundation Cloud Services team and Wikimedia movement volunteers. Please reach out with questions and join the conversation:

Discuss and receive general support
  • Chat in real time in the IRC channel #wikimedia-cloud connect or the bridged Telegram group
  • Discuss via email after you have subscribed to the cloud@ mailing list
Stay aware of critical changes and plans
Track work tasks and report bugs

Use a subproject of the #Cloud-Services Phabricator project to track confirmed bug reports and feature requests about the Cloud Services infrastructure itself

Read stories and WMCS blog posts

Read posts about Cloud Services on the Wikimedia Technical Blog. (Older posts can be read from the Cloud Services Blog.)

Old incidents

Add your incident here:

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