Portal:Cloud VPS/Admin/Runbooks/NovaFullstackStaleStats

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The procedures in this runbook require admin permissions to complete.

Error / Incident

Some of the stats used for the novafullstack alerts were not reported for some time.


Check that the prometheus series are there, search for the alert name in the alerts.git repo, and look for the expr line, would be something like:

expr: count(cloudvps_novafullstack_instances_count) == 0 or count(cloudvps_novafullstack_instances_max) == 0

From there each of the stats inside a count function might be the one failing (or all of them!), so you can go to thanos or grafana and query them there.

This might mean:

  • That the novafullstack service is misbehaving
  • That the stats names did change
  • That the service is down
  • That the prometheus stats are not being generated (usually under /var/lib/prometheus/node.d/nofafullstack.prom in the cloudcontrol that is running the novafullstack service).

Common issues

Add any new issues you find here.

Related information

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Old incidents

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