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Portal:Cloud VPS/Admin/Runbooks/NodeDownForLong

From Wikitech


The procedures in this runbook require admin permissions to complete.

Error / Incident

A node has been offline (considered down) by a long period of time.


This is quite a generic alert, so there's many options, but some things to try:

Common issues

Add notes here when you find this issue.

Related information

Support contacts

Communication and support

Support and administration of the WMCS resources is provided by the Wikimedia Foundation Cloud Services team and Wikimedia movement volunteers. Please reach out with questions and join the conversation:

Discuss and receive general support
Stay aware of critical changes and plans
Track work tasks and report bugs

Use a subproject of the #Cloud-Services Phabricator project to track confirmed bug reports and feature requests about the Cloud Services infrastructure itself

Read stories and WMCS blog posts

Read the Cloud Services Blog (for the broader Wikimedia movement, see the Wikimedia Technical Blog)

Old incidents

Add your incident here: