Portal:Cloud VPS/Admin/Runbooks/LabstoreSlowGetent

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Overview

The procedures in this runbook require admin permissions to complete.

Error / Incident

Getent (querying for a user on ldap) was too slow or failed completely from one of the labstore nodes.

LDAP is a core service used by many (toolforge, CloudVPS, dumps, ...) so this potentially means that all those could be unusable.

Debugging

You cant try sshing to the host with errors (might not work with you user if LDAP is completely down, you might to have to use root) and checking there the logs (journalctl).

You can try running the same command that the script uses, see if there's any logs:

/usr/bin/useldap /usr/bin/getent group tools.admin

TODO: Fill up with more debugging steps the next time this happens

Common issues

Add here any issues you encounter.

Related information

• Portal:Data_Services/Admin/Shared_storage for labstore and related general info.
• SRE/LDAP fol LDAP info.
• Portal:Cloud_VPS/Admin/Testing_deployment#LDAP for info specific to WMCS ldap on codfw.

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Support and administration of the WMCS resources is provided by the Wikimedia Foundation Cloud Services team and Wikimedia movement volunteers. Please reach out with questions and join the conversation:

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Old incidents

Provide a list of phabricator tasks of previous incidents to be able to more review previous instances of the issue.