Obsolete:Portal:Data Services/Admin/Runbooks/LabstoreSlowGetent
Error / Incident
Getent (querying for a user on ldap) was too slow or failed completely from one of the labstore nodes.
LDAP is a core service used by many (toolforge, CloudVPS, dumps, ...) so this potentially means that all those could be unusable.
Debugging
You cant try sshing to the host with errors (might not work with you user if LDAP is completely down, you might to have to use root) and checking there the logs (journalctl).
You can try running the same command that the script uses, see if there's any logs:
/usr/bin/useldap /usr/bin/getent group tools.admin
TODO: Fill up with more debugging steps the next time this happens
Common issues
Add here any issues you encounter.
Related information
- Portal:Data_Services/Admin/Shared_storage for labstore and related general info.
- SRE/LDAP fol LDAP info.
- Portal:Cloud_VPS/Admin/Testing_deployment#LDAP for info specific to WMCS ldap on codfw.
Support contacts
Communication and support
Support and administration of the WMCS resources is provided by the Wikimedia Foundation Cloud Services team and Wikimedia movement volunteers. Please reach out with questions and join the conversation:
- Chat in real time in the IRC channel #wikimedia-cloud connect or the bridged Telegram group
- Discuss via email after you have subscribed to the cloud@ mailing list
- Subscribe to the cloud-announce@ mailing list (all messages are also mirrored to the cloud@ list)
- Read the News wiki page
Use a subproject of the #Cloud-Services Phabricator project to track confirmed bug reports and feature requests about the Cloud Services infrastructure itself
Read the Cloud Services Blog (for the broader Wikimedia movement, see the Wikimedia Technical Blog)
Old incidents
Provide a list of phabricator tasks of previous incidents to be able to more review previous instances of the issue.