Wikimedia Cloud Services team/Ownership
Support levels
Fully supported. These services should be working and available to users at all times; any downtime will be publicly announced and documented. Users can rely on these services as reliable, long-term foundations for their work.
Partial support. Service should be useful for some use cases and running most of the time but some features may be broken or consciously neglected. Outages will be tracked but not necessarily addressed immediately. Approach with caution when relying on these services for major projects.
Little staff support. Service may be experimental, a work in progress, volunteer-maintained, or in the process of being phased out. Outages may be ignored entirely. Do not rely on stability of these services for your work.
All WMCS projects are held to a 'best effort' standard. We do not guarantee particular uptime metrics, and even urgent work will not take priority over sleep, crying babies, meals, etc.