If you're looking for help with an emergency situation, please first try to contact Release Engineering & SRE on libera.chat in #wikimedia-operations connect. If that fails, it may be appropriate to use Klaxon.
Emergency deployments happen when things need fixing right now, even though deployments aren't happening right now.
To do an emergency release, join IRC and get positive confirmation from both Release Engineering and SRE, and perhaps other specialist teams as well (such as Security) and carry out the deployment with them.
- Join #wikimedia-operations connect on libera.chat
- Message Tyler (thcipriani) and/or the person assigned to this week's train (see the template below)
- Include a link to the patch you'd like to deploy (and the task if appropriate)
- We'll make sure that someone can help you deploy and that you're clear to deploy
IRC message Template
thcipriani: [FILL IN TRAIN CONDUCTOR]: help! I'd like to do an emergency deploy for https://gerrit.wikimedia.org/r/1234 -- context is T1234
Reasons for an emergency deploy
- Address security issues
- For example, a mis-configuration once meant that a private wiki and all of its content was accidentally made public.
- Avoid data loss / corruption
- For example, a coding error meant that newly-painted pages were being cached in a corrupted form; the longer it went, the more of the site was wrong.
- Maintain availability
- For example, a new feature proved much more popular than planned and the extra load it was causing was threatening to take down the site, so it was temporarily disabled over a holiday, until people were back at work.
- Prevent abuse
- For example, a massive content scraping run from a search engine wasn't responding to automated HTTP 429 speed bumps and so had to be manually blocked until they could adjust their code.
- Major loss of functionality / appearance
- For example, a code efficiency change broke the visual appearance and usability of parts the sites for a large number of logged-out users, and so the change was reverted out of production until it could be fixed.
- Rollback first, fix later; maintaining an overall service to our users is the most important focus.
- Prioritise general availability over that of new features; we have a billion readers and only a few users of your new tool, no matter how cool.
- Make on-wiki edits rarely, and only when you really have to; each wiki's editing community expects autonomy.