SRE/Service Operations/Intake Standards
General Intake
Our reference channel for tasks is Phabricator, through the tags `serviceops new`, `#sre-serviceops` or `#serviceops`, see our workboard. The default will be for the tasks to land in our Inbox, which we're triaging on a weekly basis.
For quick questions we can be reached on #wikimedia-serviceops connect.
Service Support
General Architecture: We are happy to talk to you about the operational architecture of your system, and discuss implementation options such as database, caching, shelling out or the operational aspects of running on kubernetes. The best way to start that conversation is to open a Phabricator task. You can use this template, New Task Example, but set the title to: Architecture Conversation Project ABC, if your project is named ABC. In addition tag the team "#serviceops". See [1] for a past tasks for the maps 2.0 project.
Implementation: Once you are ready to implement your system, the best way to restart the conversation about your project named "ABC" is to open a "New Service Request ABC" Phabricator task and in addition tag the team `#serviceops`. New Task Example
See mw:Wikimedia Site Reliability Engineering#Service Operations for more.