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Fundraising/Team processes/On-call guide

From Wikitech

[WIP]

Before on-call duty

  • Review this documentation.
  • Verify your contact info on Office Wiki and Collab, and update if necessary.
  • Verify your ability to log in to external and internal services, including access to 2FA tools required to do so.
  • Update and verify your local dev environment.

During on-call duty

  • Keep your work laptop, Yubikey and 2FA devices with you.
  • Stay in a place with reliable internet, or where you can get to reliable internet quickly.
  • Keep your phone charged, with notifications/ringer volume on.
  • Check e-mail, IRC, Slack and Grafana regularly.
  • Remain relatively lucid.
  • If an emergency occurs and you're not sure what to do, reach out to others.
  • Communicate any actions you take via e-mail, IRC and/or Slack, as appropriate.

On call schedule 2022

https://office.wikimedia.org/wiki/Fundraising/Engineering/On_call/End_of_Year_2022

Fail Mail

Fundraising/Data and flow/Failmail zoo

How to take down banners

Instructions for taking down banners

Other documentation

[TODO review and possibly update or include contents from these documents here]

https://office.wikimedia.org/wiki/Fundraising/Engineering/On_call

https://collab.wikimedia.org/wiki/Fundraising/Engineering/Shutting_the_pipeline_down

https://collab.wikimedia.org/wiki/Fundraising/Engineering/Fundraising_campaign_takedown

https://collab.wikimedia.org/wiki/Fundraising/Engineering/Outages

https://collab.wikimedia.org/wiki/Fundraising/Engineering#Emergency_Protocol_/_Incident_Response

https://office.wikimedia.org/wiki/Fr-tech_Emergency_Contact

https://collab.wikimedia.org/wiki/Fundraising#Production_Emergency_Contacts

https://collab.wikimedia.org/wiki/Fundraising/PSP_contact

https://collab.wikimedia.org/wiki/Fundraising/Engineering/Disaster_Protocol

https://collab.wikimedia.org/wiki/Fundraising/Engineering/Emergency_Datacenter_Cutover_Procedure