Fundraising/Team processes/On-call guide
[WIP]
Before on-call duty
- Review this documentation.
- Verify your contact info on Office Wiki and Collab, and update if necessary.
- Verify your ability to log in to external and internal services, including access to 2FA tools required to do so.
- Update and verify your local dev environment.
During on-call duty
- Keep your work laptop, Yubikey and 2FA devices with you.
- Stay in a place with reliable internet, or where you can get to reliable internet quickly.
- Keep your phone charged, with notifications/ringer volume on.
- Check e-mail, IRC, Slack and Grafana regularly.
- Remain relatively lucid.
- If an emergency occurs and you're not sure what to do, reach out to others.
- Communicate any actions you take via e-mail, IRC and/or Slack, as appropriate.
On call schedule 2024
[1]End of Year 2024 on call rotation
Fail Mail
Fundraising/Data and flow/Failmail zoo
How to take down banners
Instructions for taking down banners
Other documentation
[TODO review and possibly update or include contents from these documents here]
https://office.wikimedia.org/wiki/Fundraising/Engineering/On_call
https://collab.wikimedia.org/wiki/Fundraising/Engineering/Shutting_the_pipeline_down
https://collab.wikimedia.org/wiki/Fundraising/Engineering/Fundraising_campaign_takedown
https://collab.wikimedia.org/wiki/Fundraising/Engineering/Outages
https://collab.wikimedia.org/wiki/Fundraising/Engineering#Emergency_Protocol_/_Incident_Response
https://office.wikimedia.org/wiki/Fr-tech_Emergency_Contact
https://collab.wikimedia.org/wiki/Fundraising#Production_Emergency_Contacts
https://collab.wikimedia.org/wiki/Fundraising/PSP_contact
https://collab.wikimedia.org/wiki/Fundraising/Engineering/Disaster_Protocol
https://collab.wikimedia.org/wiki/Fundraising/Engineering/Emergency_Datacenter_Cutover_Procedure