User:TFinc (WMF)/TieredServices

This is a work in progress trying to think about different grades of services in WMF production

• Tier 1 - Production
  • ex. LVS, WebSevers, DB's, etc
  • Response Window - Immediate
  • On Call - Required
  • Monitoring - Required
  • Puppet - Required
  • Support Team - OPS?
• Tier 2 - Production Support Services
  • ex. Analytics Cluster, jobs that feed analytics data back into Tier 1 services.
  • Response Window - 48 - 96 hrs
  • On Call - None, can be repaired in normal work hours
  • Monitoring - Required
  • Puppet - Required
  • Support Team - Analytics
• Tier 3 - Production Beta
  • ex. Maps, WDQS
  • Response Window - 24 - 48 hrs
  • On Call - Optional?
  • Monitoring - Required?
  • Puppet - Required
  • Support Team - Dev Team
• Tier 4 - Labs
  • ex. Labs Tools
  • Response Window - None
  • On Call - None
  • Monitoring Optional
  • Puppet - Optional
  • Support Team - None