Talk:SRE Clinic Duty

From Wikitech
Jump to navigation Jump to search

Goals

Moving Goals here from Interrupts Rotation:

Goals:

  • To be more responsive to Engineering's needs
  • To not have RT be a black hole
  • Improve communication about when a ticket can realistically be completed by
  • Reduce wait time on tickets so that we're less likely to a blocker, especially on relatively simple tickets
  • Make sure that RT tickets have all of the information required for someone in ops to complete them

I think these are better articulated in the RT Triage Duty page itself, but I'm preserving the list here in case I'm wrong. sumanah (talk) 02:56, 20 August 2013 (UTC)

Notes from previous rotators

(Moving from Interrupts Rotation.)

Notes from previous rotators:

  • Peter Youngmeister:
    • Rt is relatively easy to triage. Emails to Ops@ are a bit more difficult, because they really are to the whole team.
    • Prioritizing things is challenging. Everythings seems important. I think that writing up some kind of guidelines for this as a team would be really helpful.
    • Daniel is amazing at closing out tickets.
    • Don't be on rotation when traveling... It requires a lot of attention.

sumanah (talk) 02:57, 20 August 2013 (UTC)

don't refer to step #s on another page and expect them to remain static

The note on creating private lists refers to "step 7" but the step #s are dynamically generated (<ol>) so which one is 7 can change over time. --jeremyb (talk) 07:58, 9 September 2013 (UTC)