Incidents/2022-04-06 esams network

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document status: final

Summary

Incident metadata (see Incident Scorecard)
Incident ID 2022-04-06 esams network Start 08:20
Task T305532 End 08:50
People paged Responder count
Coordinators Jaime C Affected metrics/SLOs
Impact For 30 minutes, wikis were slow or unreachable for a portion of clients to the Esams data center. This is one of two DCs serving Europe, Middle-East, and Africa.

This was due to an issue at the Amsterdam Internet Exchange (AMS-IX).

Documentation:

Scorecard

Incident Engagement™ ScoreCard
Question Score Notes
People Were the people responding to this incident sufficiently different than the previous five incidents? (score 1 for yes, 0 for no) 1
Were the people who responded prepared enough to respond effectively (score 1 for yes, 0 for no) 1
Were more than 5 people paged? (score 0 for yes, 1 for no) 0 Paged via batphone
Were pages routed to the correct sub-team(s)? (score 1 for yes, 0 for no) 0 Paged via batphone
Were pages routed to online (business hours) engineers? (score 1 for yes,  0 if people were paged after business hours) 0 Paged via batphone
Process Was the incident status section actively updated during the incident? (score 1 for yes, 0 for no) 1
Was the public status page updated? (score 1 for yes, 0 for no) 0
Is there a phabricator task for the incident? (score 1 for yes, 0 for no) 1
Are the documented action items assigned?  (score 1 for yes, 0 for no) 0
Is this a repeat of an earlier incident (score 0 for yes, 1 for no) 1
Tooling Was there, before the incident occurred, open tasks that would prevent this incident / make mitigation easier if implemented? (score 0 for yes, 1 for no) 1
Were the people responding able to communicate effectively during the incident with the existing tooling? (score 1 for yes, 0 or no) 1
Did existing monitoring notify the initial responders? (score 1 for yes, 0 for no) 1
Were all engineering tools required available and in service? (score 1 for yes, 0 for no) 1
Was there a runbook for all known issues present? (score 1 for yes, 0 for no) 1
Total score 10