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Incident documentation/Report Template

< Incident documentation

This is a template for an Incident Report. Replace notes with your own description. Save the incident report as a subpage of the Incident documentation, named in this style: YYYYMMDD-$NameOfService.

Contents

Summary

This is a short (<= 1 paragraph) of what happened. Please ensure to remove private information.

Timeline

This is a step by step outline of what happened to cause the incident and how it was remedied.

Conclusions

What weakness did we learn about and how can we address them?

Links to relevant documentation

Where is the documentation that someone responding to this alert should have (cookbook / runbook). If that documentation does not exist, there should be an action item to create it.

Actionables

Explicit next steps to prevent this from happening again as much as possible, with Phabricator tasks linked for every step.

NOTE: Please add the #wikimedia-incident Phabricator project to these follow-up tasks and move them to the "follow-up/actionable" column.

  • To do #1 (TODO: Create task)
  • To do #2 (TODO: Create task)